Last reviewed 29/04/2023 by Demi Irawo

 

BEST2CARE Statement of Purpose

 

At BEST2CARE, our purpose is to provide high-quality and individualized support services to individuals who need assistance in their daily lives. We believe that every person has the right to live with dignity, independence, and comfort, regardless of their abilities. 

Our focus is on providing a range of flexible support services, including supported living, floating support, and home care, that are tailored to meet the unique needs and preferences of each individual. Our team of experienced and compassionate support workers is dedicated to empowering individuals to live their best lives, reach their goals, and achieve their full potential.

We understand that every person is different, and we take a person-centered approach to support that values individual choice and control. Whether it’s helping with daily tasks, providing emotional support, or connecting individuals with community resources, our goal is to enable individuals to live as independently as possible while still receiving the support they need. 

Definitions and Interpretation.

In the Statements of Purpose, the following definitions and interpretations apply: 

• The word Client(s) also means Service User(s)
• Words using the singular include the plural
• Words using the masculine gender only include the feminine gender

1. Aims and Objectives 

BEST2CARE supplies helpful and friendly care to young people and adults who need support and help to live independent lives. All the care packages are tailored to the Client’s needs with the aim to enhance independence. 

It is  BEST2CARE’s policy to always listen to the needs and wishes of the Client, both at the initial assessment and then at regular reviews. In this way the Client is actively involved in creating the care package that is required. 

BEST2CARE provides services to the Client whenever required and in the manner requested. Every care plan is fully adaptable to meet the ever-changing needs of the Client. No detail is too small to warrant a change. It is realised that the small attentions to detail are important to Clients 
and therefore, it is essential that all wishes and preferences of Clients are noted and considered.  BEST2CARE develop the care plans to be outcome driven and therefore are created with flexibility to suit the individual.  BEST2CARE’s policies and procedures are written in compliance with the Health and Social Care Act 2008, the Care Act 2014 and the Care Quality Commission’s Essential Standards of Quality and Safety. At all times,  BEST2CARE believes that the rights of the Client are paramount.

2. Nature of the Services Provided

BEST2CARE exists to bring helpful and friendly care services to Clients wanting to live independent lives. Registration with the Care Quality Commission enables BEST2CARE to provide care in the following regulated activity, as defined in the Health and Social Care Act 2008. 

BEST2CARE provide services to people in the following groups: 

• Frail and vulnerable people
• People with dementia
• People with mental health problems
• People who have physical disabilities
• People with sensory impairment
• People with illnesses (including end of life care)
• People who are recovering from illness
• People with learning difficulties 

BEST2CARE offers a variety of other services tailored to meet individual needs. These include: 

• Supported living
• Floating support
• Personal care and support (including getting up, toileting, bathing, washing and dressing)
• Overnight sleep-over stay/waking night
• Sitting and companionship support
• Overseeing medication
• Food/meals preparation
• Shopping/collecting prescriptions or pensions
• Dementia care
• Hospital discharge and support
• Rehabilitation aftercare at home
• Respite care
• Palliative care
• Help with learning, physical and sensory disabilities
• Attend appointments
• Escorted outings
• Administrative tasks/form filling or letter writing
• Laundry and general housework
• Pet care/dog walking
• Gardening and home repairs 

3. Support Objectives 

All people who are supported by or work at BEST2CARE and all people who visit will be treated with respect at all times. 

• The aim is to offer skilled care to enable people who the Company support to achieve their optimum state of health and well-being.
• To uphold the human and citizenship rights of all who are supported or work for the Company.
• Individual choice and personal decision-making are the right of all Clients and will be supported by all the people who work for the Company.
• The right of independence will be respected and encouraged for all Clients.
• The individual uniqueness of Clients and visitors will be recognised and they will be treated with dignity and respect at all times.
• The individual requirement for privacy will be respected at all times and all information relating to individuals will be treated in a confidential manner.

To recognise the individual need for personal fulfilment and aim to offer individualised programmes of meaningful activity to satisfy the need of Clients. 

Therapeutic Activities 

BEST2CARE has a policy of promoting the maintenance of Clients’ normal social networks and social activities. The Client’s Care Plan includes a facility for recording life history, social networks and contacts as well as the preferences for activities and hobbies in order that the Client is offered access to those networks and activities which are appropriate and desired.

Clients’ Privacy

Records will be designed, used and stored so as to assure privacy. Legislative controls over records, such as GDPR and the Data Protection Act, will be adhered to, and the Client’s explicit permission in writing will be sought before information is passed to any person other than those directly concerned with the care of the Client.

Clients’ Dignity 

Dignity is a matter of prime importance to the Company and all staff receive training in this area. Clients will be asked for the name by which they wish to be addressed and this name will be recorded on the Client’s Plan and used by all staff. Clients are perfectly entitled to ask that the principal carers use one name and others use another name. The level of familiarity is under the Client’s control. In the absence of information to the contrary, staff will address the Client formally, using their title and surname. 

Staff are trained to be sensitive to Clients’ feelings when in company. 

The Company seeks to reduce any feelings of vulnerability which Clients may have as a result of disability or illness.

4. Details of Registered Provider, Nominated Person and Registered Manager 

Registered Provider:

Name:  BEST2CARE 

Address: 57 Shamrock Road, Gravesend, Kent, DA122LD 

Experience:  BEST2CARE has extensive experience of providing  Social Care & Support. 

Registered Manager and Nominated Person:

Name: Tayo Irawo 

Address: 57 Shamrock Road, Gravesend, Kent, DA122LD 

Experience: Tayo Irawo has been Managing Director of the Care Agency since August 2004 

4. Org Structure 

A list of current staff and their qualifications is available on request. The staff allocated to support Clients will be chosen in order to match their skills with the Clients’ needs and also to minimise travelling distances. 

BEST2CARE manage and train employees to receive the training appropriate to their work, for example Food Hygiene for staff handling food. 

All employees receive training in health and safety matters such as moving and handling, first aid, adult protection issues and a range of other matters. 

6. Making a Complaint and Giving Compliments 

It is believed that complaints and compliments are a valuable indicator of the quality of the service and an opportunity to improve that quality.  BEST2CARE assure Clients that no-one will be victimised for making a complaint and it is encouraged that Clients instigate the complaints procedure whenever it is felt that this is necessary. It is not wished to confine complaints to major issues. Clients should comment when relatively minor matters are a problem to them, such as receiving cold food, being kept waiting without explanation or being spoken to in a manner that they do not like. It is the policy that all matters which disturb or upset a Client should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service. It is also good for the staff to be informed when their work has been appreciated. 

The commitment is that: 

• All complaints will be taken seriously
• All complaints will be acted upon with fairness and impartiality
• Clients are entitled to involve an impartial third party in the complaint procedure if they so wish. 

Please inform  BEST2CARE of your complaints or concerns first. However, Clients and their representatives may take their complaints to persons in authority outside the Company. For Clients funded all or in part by Social Services or the Primary Care Trust, complaints may be directed to them. For privately funded clients, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. 

In the event of a serious issue and complaint, the CQC can be contacted as well as  BEST2CARE 

Addresses:  

CQC
Care Quality Commission
Care Quality Commission National Correspondence Citygate, Gallowgate, Newcastle upon Tyne. NE1 4PA
Tel: 03000 616161
Fax: 03000 616171

Medway Council Social Care
Customer First
01634 334466
Out of Hours
03000 419191

Kent Social Care
9am-5pm
03000 411111
Out of Hours
03000 419191

 

BEST2CARE LTD Company number 11704229